FAQs

Frequently Asked Questions

General Questions

Who is Regal Boats Marine B.V.?

We are a specialized marine retailer based in Kaatsheuvel, Netherlands, focused exclusively on outboard motors, inboard engines, marine generators, and boat parts. We supply new and pre-owned engines from leading brands including Yamaha, Mercury, Suzuki, Honda, and Evinrude to customers across the EU and worldwide.

Are you an authorized dealer?

Yes. We are an authorized reseller and work directly with official European distributors and manufacturers. Every new engine we sell comes with a full manufacturer warranty registered in Europe.

Do you have a physical showroom?

Yes. Our showroom and workshop are located at Jan de Rooijstraat 51, 5171 DR Kaatsheuvel, The Netherlands. We welcome visitors by appointment for private viewings, engine testing, and trade-in appraisals.

What are your business hours?
  • Monday–Friday: 09:00 – 17:00 CET
  • Saturday–Sunday: Closed (emergency support available via email)
How do I contact you?

Products & Inventory

What brands do you sell?
  • Outboard Motors: Yamaha, Mercury, Suzuki, Honda, Evinrude
  • Inboard Engines: Volvo Penta, Yanmar, Mercruiser
  • Marine Generators: Fischer Panda, Onan, Westerbeke
  • Parts & Accessories: Propellers, controls, rigging, maintenance kits, anodes, oils
Do you sell new or used engines?

Both. We offer brand-new engines with full manufacturer warranty, certified pre-owned / refurbished engines with our 6-month seller warranty, and used engines sold as-described with 30-day major-mechanical coverage.

Can I order an engine that is not in your current stock?

Yes. If you are looking for a specific model, horsepower, or configuration not currently listed, contact us. We can special-order directly from the manufacturer with a typical lead time of 2–8 weeks depending on brand and season.

Do your engines meet EU emissions standards?

Yes. All new outboard motors we sell comply with EU Stage V emissions regulations and carry the required CE marking for legal use within the European Union.

Are your engines suitable for saltwater use?

Yes. All modern outboard motors are designed for both freshwater and saltwater operation. We strongly recommend regular flushing after saltwater use and the use of sacrificial anodes (which we stock) to prevent corrosion.

Ordering & Payment

How do I place an order?

You can place an order in three ways:

  • Online: Add the product to your cart and complete checkout on our website
  • By Email: Send your request to sales@regalboatsmarinebv.nl with the engine model and your delivery address
  • By Phone: Call +31 970 050 30680 to place an order with our sales team
What payment methods do you accept?
  • Credit / Debit Card (Visa, Mastercard, American Express)
  • Bank Transfer (SEPA / SWIFT)
  • PayPal
  • iDEAL (Netherlands)
  • Bancontact (Belgium)
  • SOFORT / Klarna (Germany)
  • Financing: Installment plans and business lease available (see our Financing Options page)
Is my payment secure?

Yes. Our website uses SSL encryption and our payment processors are PCI-DSS compliant. We never store your full credit card details.

Do you charge VAT?
  • EU Customers: Prices include 21% Dutch VAT (BTW). VAT-registered businesses in the EU can provide their VAT number for reverse-charge or invoice VAT deduction.
  • Non-EU Customers: Prices are typically quoted excluding VAT. Import duties and local taxes are the responsibility of the recipient.
Can I get a formal quotation before ordering?

Yes. We provide formal, signed quotations for all orders upon request. This is especially useful for business purchases, insurance claims, or grant applications.

Shipping & Delivery

Where do you ship?

We ship throughout the European Union, United Kingdom, Norway, Switzerland, and worldwide. Delivery options and costs are calculated at checkout based on your location and the size/weight of the engine.

How long does delivery take?
RegionEstimated Time
Netherlands3–5 business days
Belgium / Germany5–7 business days
EU (other)5–10 business days
UK / Norway / Switzerland7–12 business days
USA / Canada10–20 business days
Rest of World14–30 business days

Custom or special-order items may require additional lead time.

How much does shipping cost?
  • Free shipping on all orders over €500 within the EU
  • For orders below €500 or outside the EU, shipping is calculated at checkout based on weight, dimensions, and destination
  • You will see the exact cost before you complete payment — no hidden fees
How is a large outboard motor shipped?

Engines are shipped on pallets via freight carriers (DHL Freight, FedEx Freight, or specialized marine logistics). Smaller parts and accessories ship via standard parcel service. All shipments are insured and include tracking.

Will I have to pay customs duties?
  • EU deliveries: No customs duties or import taxes
  • Non-EU deliveries: The recipient is responsible for all import duties, customs fees, and local taxes. These are not included in our price or shipping cost.
Can I collect my order in person?

Yes. You are welcome to collect your engine from our facility in Kaatsheuvel, Netherlands by appointment. We can also assist with loading and basic rigging advice.

Returns & Refunds

What is your return policy?

You have 30 calendar days from the date of delivery to request a return. Items must be unused, uninstalled, and in original packaging with all accessories and manuals. See our full Shipping & Returns page for details.

Can I return a used or pre-owned engine?

Pre-owned engines sold as-described can be returned within 30 days only if they are unused and in the same condition as received. Engines that have been installed, run, or damaged are not eligible for return unless defective.

How long does a refund take?

Once we receive and inspect your returned item, refunds are processed within 14 calendar days to your original payment method.

Who pays for return shipping?
  • Customer remorse: You pay return shipping
  • Defective / incorrect item: We pay return shipping and provide a prepaid label

Warranty & Repairs

What warranty comes with my engine?
  • New engines: Full manufacturer warranty (2–5 years depending on brand and model)
  • Certified pre-owned: 6-month Regal Boats Marine B.V. seller warranty
  • Used engines: 30-day major-mechanical warranty

All EU customers also retain a 2-year statutory legal guarantee regardless of manufacturer warranty. See our Warranty page for full details.

What should I do if my engine arrives damaged?

Contact us immediately at sales@regalboatsmarinebv.nl or +31 970 050 30680 within 48 hours of delivery. Take clear photographs of the packaging and damage. We will file a claim with the carrier and arrange a replacement or repair at no cost to you.

Where can I get my engine serviced under warranty?

Manufacturer warranties are honored at any authorized service center for that brand across Europe. We can help you locate the nearest authorized dealer or, for our seller warranty, you can return the engine to our workshop in Kaatsheuvel.

Do you offer repair and overhaul services?

Yes. Our workshop provides routine maintenance, winterization, engine overhauls, and diagnostics for all major outboard and inboard brands. Contact us to book a service appointment.

Financing & Trade-Ins

Do you offer payment plans?

Yes. We offer private installment plans, business leases, and deferred payment options through trusted European financing partners. Terms range from 12 to 84 months. See our Financing Options page.

Can I trade in my old engine?

Absolutely. We accept trade-ins of all major brands in working or non-working condition. We provide an instant appraisal based on photos/videos or an in-person inspection at our showroom. The trade-in value is applied directly to your new purchase or financing agreement.

Is there a minimum order value for financing?

Yes. Financing is available for orders starting at €1,500 for private customers and €5,000 for business leases.

Technical & Installation

Do you provide installation services?

We do not perform installations directly, but we work with a network of certified marine mechanics and rigging specialists across the Netherlands, Belgium, and Germany. We can recommend an installer in your area.

What horsepower engine do I need for my boat?

Engine size depends on your boat's weight, length, hull type, and intended use. As a general rule:

  • Small dinghies / tenders (up to 3m): 2.5–6 HP
  • Fishing boats / RIBs (3–5m): 8–30 HP
  • Family cruisers / day boats (5–7m): 40–115 HP
  • Larger cruisers / offshore boats (7m+): 150–300+ HP

Contact us with your boat details for a personalized recommendation.

Should I choose a 2-stroke or 4-stroke engine?

Modern 4-stroke engines are the industry standard. They offer better fuel efficiency, lower emissions, quieter operation, and easier maintenance. 2-stroke engines are lighter and simpler but are largely being phased out due to emissions regulations. We primarily stock 4-stroke models.

Do you sell controls, rigging, and propellers?

Yes. We stock a wide range of remote controls, steering systems, wiring harnesses, propellers, and rigging kits compatible with all major brands. We can help you match the correct accessories to your engine and boat.

International Customers

Do you ship to the United States, Canada, or Australia?

Yes, we ship worldwide. However, please note:

  • Manufacturer warranties issued by European subsidiaries may not be valid outside the EU
  • You will be responsible for import duties, customs clearance, and local taxes
  • Electrical systems and fuel requirements may differ by region

Contact us before ordering if you are outside the EU so we can confirm compatibility and warranty coverage.

Can I pay in USD, GBP, or another currency?

Our prices are listed in Euro (EUR). If you pay by credit card or PayPal, your bank will convert the amount to your local currency at their exchange rate. We do not currently support multi-currency checkout.

Do you provide export documentation?

Yes. For non-EU shipments, we provide all necessary commercial invoices, packing lists, and EUR.1 certificates of origin where applicable to facilitate customs clearance.

Still Have Questions?

If you did not find the answer you were looking for, our team is happy to help.

Email Us Call +31 970 050 30680
Regal Boats Marine B.V. Jan de Rooijstraat 51
5171 DR Kaatsheuvel
The Netherlands
Email sales@regalboatsmarinebv.nl
Phone +31 970 050 30680
Business Hours Monday–Friday
09:00–17:00 CET
Showroom Open by appointment for private viewings and trade-in appraisals

Last updated: August 2026