Frequently Asked Questions (FAQ)

Last Updated: July 23, 2026

General Questions

What is Regal Boats Marine BV?

Regal Boats Marine BV is an authorized dealer of new and used outboard motors, marine engines, crate engines, and marine accessories. We are based in Kaatsheuvel, Netherlands, and serve customers across Europe and beyond. We carry top brands including Yamaha, Suzuki, Mercury, Honda, Evinrude, Nissan, and Tohatsu.

Are you an authorized dealer?

Yes, we are an authorized dealer for several major outboard motor brands. This means all new motors come with full manufacturer warranties, and you can trust that every product we sell is genuine.

Where are you located?

Regal Boats Marine BV
Jan de Rooijstraat 51
5171 DR Kaatsheuvel
Netherlands

How can I contact you?

Email: contact@regalboatsmarinebv.nl
Phone: +31 97005030680
Website: https://regalboatsmarinebv.nl

What are your business hours?

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM CET. You can also send us an email anytime, and we will respond within 24 business hours.

Products & Inventory

What brands do you sell?

We carry a wide range of outboard motor brands, including:

Yamaha Outboard Motors
Suzuki Outboard Motors
Mercury Outboard Motors
Honda Outboard Motors
Evinrude Outboard Motors
Nissan Outboard Motors
Tohatsu Outboard Motors

We also stock marine accessories, spare parts, crate engines, and related marine equipment.

Do you sell new or used outboard motors?

Both. We offer:

New outboard motors — Full manufacturer warranty, latest technology, all original packaging
Used / pre-owned outboard motors — Thoroughly inspected, serviced, and tested to meet our quality standards

Do you have crate engines?

Yes, we stock a variety of crate engines for marine and automotive applications. Browse our Engines category or contact us for specific models and availability.

How do I know if a motor is in stock?

Product availability is shown on each product page. If a product is out of stock, you can contact us to check restock dates or place a backorder.

Can you source a motor that is not listed on your website?

Yes. If you are looking for a specific model, horsepower, or brand that is not currently listed, contact us and we will do our best to source it for you.

Compatibility & Selection

How do I choose the right outboard motor for my boat?

Choosing the right motor depends on several factors:

Boat size and weight
Required horsepower
Shaft length
Intended use (fishing, leisure, watersports, commercial)
Fuel preference (2-stroke vs. 4-stroke)

Visit our Compatibility Check page for a detailed guide, or contact our experts for personalized advice.

How do I measure the correct shaft length?

Measure from the top of your boat’s transom to the bottom of the transom (where the motor mounts). Match your measurement to the correct shaft length:

Table

Transom Measurement	Shaft Length
15″ – 17.5″	Short Shaft (15″)
19″ – 22.5″	Long Shaft (20″)
24″ – 28″	Extra Long Shaft (25″)
28″+	Ultra Long Shaft (30″)

For a step-by-step guide with diagrams, visit our Compatibility Check page.

What horsepower do I need for my boat?

As a general rule, a boat needs approximately 1 horsepower for every 25–50 pounds of vessel weight (including passengers, gear, and fuel). Always check your boat’s maximum horsepower rating on the capacity plate and never exceed it.

Can I use a motor with a different brand than my current setup?

Yes, in most cases you can repower with a different brand. However, you may need to consider compatibility with your existing controls, gauges, fuel system, and mounting. Our team can help you assess what changes may be needed.

Pricing & Payment

Are your prices in Euros?

Yes, all prices on our website are displayed in Euros (EUR) unless otherwise stated.

Do you offer discounts or promotions?

We regularly run seasonal sales and promotions. Check our homepage or subscribe to our newsletter for the latest offers. We also offer special pricing for bulk orders and trade customers.

What payment methods do you accept?

We accept:

Credit and debit cards (Visa, MasterCard, American Express)
Bank transfer
PayPal
iDEAL (for Netherlands customers)
Other payment methods as indicated at checkout

Is VAT included in the price?

Prices include applicable VAT for customers within the Netherlands and the European Union. For customers outside the EU, we offer VAT-free export, subject to verification of export documentation.

Can I get a VAT-free export?

Yes. If you are purchasing from outside the Netherlands and can provide valid export documentation, we can process your order without VAT. Contact us before placing your order to arrange this.

Ordering & Shipping

How do I place an order?

You can place an order directly through our website by adding products to your cart and proceeding to checkout. Alternatively, you can contact us by phone or email to place an order.

How long does shipping take?

Shipping times vary depending on your location and the products ordered:

Netherlands: 2–5 business days
European Union: 5–10 business days
Outside EU: 10–20 business days

Exact delivery times will be provided at checkout or upon order confirmation.

Do you ship internationally?

Yes, we ship across Europe and to many countries worldwide. International customers are responsible for any import duties, taxes, customs fees, and compliance with local import regulations.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, the weight and dimensions of the products, and the shipping method selected. We offer competitive rates and work with reliable carriers.

Can I track my order?

Yes. Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment with the carrier.

What if my order arrives damaged?

Inspect all products immediately upon delivery. If you notice visible damage, note it on the delivery receipt and contact us within 48 hours. We will work with you and the carrier to resolve the issue.

Returns, Refunds & Cancellations

What is your return policy?

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The product must be:

In original, unused, and undamaged condition
In the original packaging with all accessories and documentation
Free from installation or signs of use

Special order, custom-built, or installed products are not eligible for return.

How do I return a product?

Contact us at contact@regalboatsmarinebv.nl with your order number and reason for return. We will provide return instructions and a return authorization number. You are responsible for return shipping costs unless the return is due to our error.

When will I receive my refund?

Once we receive and inspect the returned product, approved refunds are processed within 14 days using the original payment method. Shipping costs are non-refundable unless the return is due to our error.

Can I cancel my order?

You may cancel your order before it has been shipped. If the order has already been shipped, you must follow the return process outlined above.

Warranties & Repairs

Do your products come with a warranty?

Yes. All new outboard motors come with the full manufacturer’s warranty. Warranty terms, coverage periods, and claim procedures vary by manufacturer. Please refer to the manufacturer’s warranty documentation for specific details.

Used/pre-owned motors may come with a limited warranty depending on the product. Check the product page or contact us for details.

How do I make a warranty claim?

For warranty claims, please contact the manufacturer directly or contact us for assistance in directing your claim to the appropriate party. We are happy to facilitate communication but do not provide warranty coverage ourselves.

Do you offer repair or maintenance services?

We focus on sales and can recommend authorized service centers for repairs and maintenance. Contact us for a referral to a qualified marine technician in your area.

Can I buy spare parts from you?

Yes, we stock a range of spare parts and accessories for the brands we carry. Browse our accessories section or contact us with the specific part number you need.

Account & Technical

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to:

Track your orders
Save your shipping addresses
View your order history
Receive exclusive offers and updates

I forgot my password. What should I do?

Click the “Forgot Password” link on the login page and follow the instructions to reset your password. If you need further assistance, contact us.

Is my personal information secure?

Yes. We use industry-standard encryption and security measures to protect your personal and payment information. For more details, please review our Privacy Policy and Cookie Policy.

Still Have Questions?

If you didn’t find the answer you were looking for, our team is happy to help.