Shipping & Returns

Shipping & Returns

Shipping Policy

Delivery Regions We ship boat engines, marine parts, and accessories throughout the European Union and worldwide. Delivery availability and timeframes depend on your destination and the size/weight of your order.
Processing Time All orders are processed within 1–2 business days (Monday–Friday, excluding Dutch public holidays). Custom or special-order items may require additional processing time, which will be clearly stated on the product page and order confirmation.
Shipping Methods & Timeframes
Table

Region Estimated Delivery Time Carrier
Netherlands 3–5 business days PostNL / DHL
European Union 5–10 business days DHL / DPD / FedEx
United Kingdom 7–12 business days DHL / FedEx
United States & Canada 10–20 business days FedEx / DHL
Rest of World 14–30 business days FedEx / DHL
Note: Delivery times are estimates from the date of dispatch, not the order date. Remote areas, customs clearance, and carrier delays may extend these timeframes.
Shipping Costs Shipping costs are calculated at checkout based on:
  • Destination country
  • Total weight and dimensions of the package
  • Selected shipping method
Free Shipping: We offer free standard shipping on all orders over €500 within the European Union.
For orders below €500 or shipping outside the EU, exact shipping costs will be displayed before you complete your payment. You will never be charged additional shipping fees after placing your order.
Customs, Duties & Taxes (International Orders) For deliveries outside the European Union, the recipient is responsible for all import duties, customs fees, and local taxes imposed by the destination country. These charges are not included in the product price or shipping cost. Regal Boats Marine B.V. is not responsible for delays caused by customs clearance.
Order Tracking Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. You can also contact us at sales@regalboatsmarinebv.nl or call +31 970 050 30680 for tracking assistance.
Lost or Damaged Shipments If your order arrives damaged or does not arrive within 30 days of the estimated delivery date, please contact us immediately at sales@regalboatsmarinebv.nl. We will file a claim with the carrier and arrange a replacement or refund at no additional cost to you.

Returns & Refund Policy

Return Window You have 30 calendar days from the date you receive your item to request a return. This exceeds the EU legal minimum of 14 days and aligns with Google Shopping standards.
Eligibility Conditions To be eligible for a return, your item must be:
  • Unused, uninstalled, and in the same condition as when you received it
  • In the original packaging, with all manuals, accessories, and tags included
  • Accompanied by the original receipt or proof of purchase
Non-Returnable Items The following products cannot be returned:
  • Custom-made, specially ordered, or personalized engines and parts
  • Items that have been installed, used, or damaged after delivery
  • Electrical components and software where the seal has been broken
  • Perishable goods (oils, lubricants, sealants)
  • Items marked as “Final Sale” or “Non-Returnable” on the product page
Return Shipping Costs
  • Customer remorse returns: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
  • Defective or incorrect items: If you received a defective, damaged, or incorrect product, we will cover all return shipping costs. We will provide a prepaid return label or reimburse your return shipping expenses upon receipt of valid proof of postage.
How to Request a Return
  1. Contact us within 30 days of delivery at sales@regalboatsmarinebv.nl or call +31 970 050 30680.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and respond within 2 business days with return instructions and, if applicable, a prepaid return label.
  4. Pack the item securely in its original packaging and ship it to the return address provided.
  5. Once we receive and inspect the item, we will notify you of the approval or rejection of your refund.
Refund Processing
  • If your return is approved, your refund will be processed within 14 calendar days of receiving the returned item.
  • Refunds will be issued to the original payment method used at checkout (credit card, bank transfer, or PayPal).
  • You will receive a refund for the full item price, including the original standard shipping cost. If you selected expedited shipping, only the standard shipping amount will be refunded.
  • If the return is due to customer remorse, the original shipping cost will be refunded; however, return shipping costs are not reimbursed unless the item was defective or incorrect.
Exchanges If you received a defective or incorrect item and prefer an exchange rather than a refund, please indicate this in your return request. We will ship the replacement item at no additional cost once we receive the returned product.
EU Consumer Rights — Legal Withdrawal Under EU Directive 2011/83/EU, consumers in the European Union have the right to withdraw from this contract within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day on which you acquire physical possession of the goods. To exercise this right, you must inform us of your decision by email or post before the withdrawal period expires.
Two-Year Legal Guarantee (EU) In accordance with EU consumer protection law, all products sold by Regal Boats Marine B.V. come with a minimum two-year legal guarantee of conformity. If your product becomes defective within two years of delivery, you are entitled to repair, replacement, or a price reduction free of charge. You must inform us of any lack of conformity within two months of detecting the defect.
Late or Missing Refunds If you have not received your refund within 14 days of our approval notification:
  1. Check your bank account or credit card statement again.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If you have done all of this and still have not received your refund, please contact us at sales@regalboatsmarinebv.nl.
Return Address
plain

Regal Boats Marine B.V.
Jan de Rooijstraat 51
5171 DR Kaatsheuvel
The Netherlands
Contact Us For any questions regarding shipping, returns, or refunds, please reach out to us:
  • Email: sales@regalboatsmarinebv.nl
  • Phone: +31 970 050 30680
  • Business Address: Jan de Rooijstraat 51, 5171 DR Kaatsheuvel, The Netherlands