Warranty

Warranty Information

At Regal Boats Marine B.V., we stand behind every outboard motor, marine engine, and accessory we sell. This page explains the warranties that apply to your purchase, including manufacturer warranties, our seller guarantee, and your statutory rights under EU law.

1. Manufacturer Warranty (New Products)

All new outboard motors and new marine products sold by Regal Boats Marine B.V. are covered by the original manufacturer’s warranty. Warranty terms vary by brand and product type:

Table

Brand / Product Type	Standard Manufacturer Warranty	Notes
Yamaha Outboard Motors	2–5 years (model dependent)	Subject to Yamaha Europe terms; requires dealer registration
Mercury / Mariner Outboard Motors	2–3 years (model dependent)	Subject to Mercury Marine Europe terms
Suzuki Outboard Motors	3–5 years (model dependent)	Subject to Suzuki Marine Europe terms
Honda Outboard Motors	5 years (domestic use) / 1 year (commercial use)	Subject to Honda Marine Europe terms
Evinrude / BRP Outboard Motors	3–5 years (model dependent)	Subject to BRP / Evinrude terms
Marine Generators & Inboard Engines	1–2 years	Subject to manufacturer terms
Accessories, Propellers, Parts	6 months – 1 year	Subject to manufacturer terms

Important: Manufacturer warranties are provided directly by the brand and are in addition to your statutory rights under EU law. Warranty registration, servicing requirements, and claim procedures are governed by the manufacturer’s official documentation included with your product.

To activate or claim a manufacturer warranty:

Retain your original purchase invoice from Regal Boats Marine B.V.
Follow the manufacturer’s registration process (if required).
Contact the manufacturer’s authorized service network or reach out to us for assistance.

2. Our Seller Warranty (Pre-Owned & Refurbished Products)

For pre-owned, refurbished, or used outboard motors sold by Regal Boats Marine B.V., we provide our own seller warranty:

Table

Product Condition	Seller Warranty Period	Coverage
Certified Pre-Owned / Refurbished	6 months	Mechanical and electrical defects under normal use
Used / As-Described	30 days	Major mechanical defects only

What is covered:

Engine block, cylinder head, crankshaft, and internal lubricated components
Electrical system (starter motor, alternator, ignition system, ECU)
Gearcase and lower unit (seals, bearings, gears)

What is NOT covered:

Normal wear and tear (spark plugs, filters, belts, hoses, anodes)
Damage caused by improper installation, misuse, neglect, or lack of maintenance
Damage from saltwater corrosion, freezing, or running without adequate lubrication
Cosmetic damage, paint, decals, or trim
Damage caused by non-genuine parts or unauthorized modifications
Commercial or racing use (unless explicitly agreed in writing)

3. EU Statutory Legal Guarantee (All Products)

Under EU Directive 2011/83/EU and the Consumer Sales and Guarantees Directive 1999/44/EC, every consumer in the European Union is entitled to a minimum two-year legal guarantee of conformity on all products purchased from a professional seller.

This means:

Your product must conform to the description, quality, and performance advertised.
If a defect exists at the time of delivery and becomes apparent within 2 years, you are entitled to repair, replacement, or a price reduction free of charge.
You must inform us of any lack of conformity within 2 months of detecting the defect.

How the legal guarantee works alongside manufacturer warranties:

For the first 2 years, your statutory rights apply regardless of the manufacturer warranty.
The manufacturer warranty may offer extended coverage (e.g., 3–5 years) beyond the statutory 2-year period.
During the first 2 years, you may choose to claim under either the manufacturer warranty or the statutory guarantee. We will assist you with both.

4. What Is Covered Under All Warranties

Defects in materials or workmanship that occur under normal use and proper maintenance are covered, including:

Factory defects in engine components
Electrical system failures
Gearcase and transmission defects
Manufacturing defects in accessories and parts

5. What Is NOT Covered (Warranty Exclusions)

No warranty (manufacturer, seller, or statutory) covers the following:

Normal wear and tear — spark plugs, oil, filters, impellers, belts, anodes, lubricants
Improper use — racing, overloading, towing beyond rated capacity, submersion
Neglect or lack of maintenance — failure to follow the manufacturer’s service schedule
Environmental damage — saltwater corrosion, freezing damage, storm damage, sun damage
Unauthorized repairs or modifications — use of non-genuine parts, tampering with ECU or emissions systems
Transport damage — damage caused after delivery (unless reported within 48 hours)
Commercial use — unless the product is explicitly rated and sold for commercial application

6. How to Make a Warranty Claim

Step 1 — Notify us immediately Contact us as soon as you discover a defect:

Email: sales@regalboatsmarinebv.nl
Phone: +31 970 050 30680
Business Address: Jan de Rooijstraat 51, 5171 DR Kaatsheuvel, The Netherlands

Step 2 — Provide documentation Please include:

Your order number or invoice number
A detailed description of the defect or malfunction
Photographs or videos clearly showing the defect
Proof of maintenance records (if applicable)

Step 3 — Assessment Our technical team will review your claim within 3 business days and respond with one of the following:

Repair authorization — we will direct you to an authorized service center or arrange collection
Replacement approval — we will ship a replacement unit or part
Refund approval — if repair or replacement is not possible or disproportionate
Claim rejection — if the defect falls under exclusions (with a clear explanation)

Step 4 — Resolution

Repair: We will arrange repair at an authorized service center or our facility. If the defect is covered, you will not be charged for labor or parts.
Replacement: If repair is not feasible, we will replace the defective product with an identical or equivalent item.
Refund: If neither repair nor replacement is possible, we will issue a full or partial refund based on the remaining value of the product.

Shipping for warranty claims:

If the defect is confirmed within 30 days of delivery, we will cover both-way shipping costs.
If the defect is confirmed after 30 days but within the warranty period, the customer is responsible for return shipping; we will cover return shipping of the repaired or replacement item.

7. Warranty Registration & Maintenance Requirements

To keep your warranty valid:

Register your product with the manufacturer if required (we will provide guidance).
Follow the manufacturer’s recommended maintenance schedule (oil changes, impeller replacement, winterization, etc.).
Use only genuine or manufacturer-approved parts and fluids.
Keep all service records and receipts.

Failure to follow these requirements may void the manufacturer warranty, but your statutory 2-year legal guarantee remains valid as long as the defect is not caused by your own actions.

8. International Warranty Coverage

Our products are sold primarily for use within the European Union. Manufacturer warranties issued by European subsidiaries (e.g., Yamaha Motor Europe, Mercury Marine Europe) are generally valid throughout the EU and EEA.

For customers outside the EU:

Manufacturer warranty coverage depends on the brand’s global policy. Some manufacturers offer international warranty; others do not.
Please contact us before purchasing if you intend to use the product outside the EU, and we will confirm warranty eligibility for your region.

9. Limitation of Liability

To the maximum extent permitted by law:

Our total liability under any warranty shall not exceed the original purchase price of the product.
We are not liable for indirect, incidental, or consequential damages, including loss of use, loss of profits, or damage to your vessel.
This does not affect your statutory rights as an EU consumer, which cannot be excluded or limited.